Spotahome.com Reviews

Spotahome.com specializes in mid- to long-term rentals and is known for its 100% online booking platform. The service offers a comprehensive list of apartments, rooms, studios, and student residences for stays of a minimum of 30 days, tailored to city regulations. It stands out for providing real photos, high-quality videos, and detailed descriptions of properties and neighborhoods, facilitating a seamless rental experience without the need for in-person viewings. Additionally, Spotahome offers a Premium Search Service for a personalized and efficient property search experience. The platform caters to a diverse clientele, regardless of age or professional status, and supports multiple languages to bridge communication gaps between local landlords and foreign tenants.

Spotahome.com offers a variety of payment methods to accommodate users' preferences. Customers can complete transactions using PayPal, either directly or with a credit/debit card through PayPal. Additionally, debit or credit cards such as VISA or Mastercard are accepted. The platform ensures that the first rental payment is securely transferred to the landlord 48 hours after the tenant's arrival, providing peace of mind and convenience. Spotahome also addresses payment issues proactively, offering guidance for common problems such as exceeding credit limits, fraud prevention blocks, or insufficient funds, ensuring a smooth booking process.

Spotahome.com's cancellation policy allows tenants to receive a full refund of their down payment on the rent if they cancel 60 days or more before check-in. However, the booking fee is non-refundable for confirmed bookings. For cancellations made between 30 and 59 days before check-in, a 50% refund of the down payment on the rent is available, with the booking fee remaining non-refundable. If the cancellation occurs 29 days or less before check-in, there will be no refund on the down payment or booking fee. In the event of a property owner cancelling a booking, Spotahome will assist the tenant in finding a replacement property or refund 100% of the reservation fee and first rent payment if no suitable alternatives are found. Regarding the shipping policy, since Spotahome deals with property rentals, traditional shipping policies do not apply. Instead, the platform ensures that the first rental payment is securely transferred to the landlord 48 hours after the tenant's arrival, provided there are no issues reported by the tenant.